Samsung S3 does not receive text msg.

I have a question I am posting for my friend. He has a Samsung S 3 and whenever I call him his phone goes straight to voicemail. Always. Then he does not receive any texts from me. I have no problem sending text to others only him. He has taken his phone back to VZW and they have replaced the sim card and we still have the same results.

I am on VZW as well. Anyone else had this problem?

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